ShopOne implemented VersaPay ARC®, a cloud-based solution that automates the entire invoice-to-cash process: presentment, collaboration, collections, payments and cash application. With ARC, ShopOne improved communication with tenants, cleared up outstanding balances, saved time, generated efficiencies and enabled the business to scale.
ARC’s self-service tenant portal allows tenants to view their balances at any time and from any device so there are never any surprises. CAM billings, rent statements, tax billing and more are available to the tenant 24/7/365. When they do have questions or need clarification they can communicate with ShopOne directly within the platform. This level of transparency has cleared up balances dating back more than two years.
With ARC, many of the time-consuming AR tasks are now automated. ShopOne’s AR Manager now has time to focus on the real problem tenants. Due to ARC’s easy online payment options, more tenants are paying online which means less time is spent applying cash receipts to tenants accounts.
With time saved and more money coming in the door, ShopOne is positioned for success.