Kite Realty implemented VersaPay ARC®, a cloud-based solution that automates the entire invoice-to-cash process: presentment, collaboration, collections, payments and cash application. With ARC, Kite has automated many of the manual accounts receivable tasks, allowing the AR team more flexibility, more time and more opportunities to participate in high-value growth initiatives.
With VersaPay ARC’s online tenant portal, Kite is able to provide tenants with monthly invoices as well as 24/7/365 access to their complete account details. If a tenant does have a question, instead of needing to pick up the phone, they can pose their question directly within the ARC platform and Kite can respond via the same manner. Issues are dealt with efficiently and with an easily accessible record of communication.
ARC enables simple and secure online payments so tenants can now pay Kite via their preferred method, including Credit Card and ACH. With the ARC platform, payments must include the appropriate remittance data, taking the guesswork out of Kite’s cash application process.
Kite has improved communication with its tenants, decreased the workload of its AR team, made it easier to access the right information at the right time, and in doing so, made its AR team happier and made its tenants happier.