Carrier Enterprise implemented Versapay ARC®, a cloud-based solution that automates the entire invoice-to-cash process: presentment, collaboration, collections, payments and cash application. With ARC, Carrier Enterprise has eliminated frustrations from its AR process, replaced all 4 systems previously used, enabled efficiencies for both its finance organization and customers, and greatly improved the customer experience.
Customers love the complete suite of functionality available to them. They no longer have to call CE to find their account details. Instead, they can access all of their information and make payments via the self-service, online portal. After rolling out ARC to one region, CE’s percentage of electronic payments received in that region doubled. A strong step towards achieving CE’s goal of 100% electronic payments.
Collection efforts have been expedited and are much less painful for both CE’s team and the customers. AR teams and customers can look at the data together, allowing customers to see credits available to them, which couldn’t be done before ARC.
CE’s roll-out of ARC has had a tremendously positive impact on CE’s customers while equally transforming the experience of its AR and credit organization. And it’s only getting started.