On the Road to Innovation at McLeod User Conference 2015

It’s been a busy season of tradeshows! This week’s stop was Birmingham Alabama for the McLeod Software User Conference. If you haven’t heard of McLeod Software, it is a leading trucking software that helps LTL and Truckload businesses manage all aspects of their business. Continue reading “On the Road to Innovation at McLeod User Conference 2015”

Happier Customers Are Stickier – Having Fun at CPA “The One”

Last week we headed over to the CPA National Conference, “The One”. This was the first conference of its kind after the merger of the CA, CMA, and CGA bodies. It was anticipated to be a big show with a lot of great content and interest… and was it ever! Continue reading “Happier Customers Are Stickier – Having Fun at CPA “The One””

The Long Tail of Invoicing

Following a recent trade show, I used our courier company, one of the big ones, to ship our trade show booth back to the office. I paid for the service up front by credit card and it totaled a few hundred dollars. But an additional cost of $22 was incurred during transit, and weeks later the company mailed me a $22 invoice to cover this. When the invoice appeared on my desk I assumed it was in error. Continue reading “The Long Tail of Invoicing”

The Demand for Customer Self-Service in B2B

Better customer service starts with better communication and collaboration. And in today’s competitive climate, businesses must offer their customers the most effective channels of communication possible. In a world of interactive voice response systems, self-checkout at grocery stores, and online superstores such as Amazon, an increasing number of customers say they prefer self-service over speaking with a representative. Continue reading “The Demand for Customer Self-Service in B2B”

Your AR Should Give You a Competitive Advantage

You are a successful B2B company. Your customers love your products, and their high degree of satisfaction is the reason your business is growing.  But does your invoicing system contribute to that level of satisfaction? Are your customers as happy with your invoicing and accounts receivable process as they with your products? Continue reading “Your AR Should Give You a Competitive Advantage”

Accenture: The CFO as Architect of Business Value

The CFO role is changing.

As the economic climate continues to improve, CFOs have the opportunity to show their ability to support growth while managing complexity and keeping costs in check. Learn how the CFO role is growing in strategic influence in Accenture’s 2014 High-Performance Finance Study.